Option 2
Activate an account or sign in
Members can activate an account to receive a more personalized experience:
- Autofill your contact and claim information when filing an appeal or grievance
- View your resolution letter when a decision has been made regarding your appeal
- Review your coverage details
- Check authorization of claim status
- Chat with a live agent if you have questions
Already have an online account?
File another way
Expedited appeal requests
You can file a request for an expedited appeal if this is regarding continuing coverage for an inpatient stay, or if you feel that not receiving an urgent decision could seriously jeopardize the member's life, health, or ability to obtain, maintain, or regain maximum function. Please note, if the member has already received the denied medication or medical service, then your request will not be eligible for receiving an expedited response.
File by phone:
1-800-867-6601 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time
Standard appeal requests
You have up to 60 days from the initial determination or claim denial date to request an appeal. If it has been more than 60 days, good cause will need to be provided in order to process your request.
If you choose to file a standard appeal by mail or fax, please fill out an appeal form:
File by mail:
Humana Grievances and Appeals
P.O. Box 14165
Lexington, KY 40512-4165
File by fax:
1-800-949-2961 (for medical services)
1-877-556-7005 (for medications)
Expedited appeal requests
You can file a request for an expedited appeal if you feel that not receiving an urgent decision could seriously jeopardize the member's life, health, or ability to obtain, maintain, or regain maximum function. Please note, if the member has already received the denied medication or medical service, then your request will not be eligible for receiving an expedited response.
File by phone:
Florida Medicaid and Kentucky Medicaid members:
1-800-867-6601 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time
South Carolina Medicaid members:
1-866-432-0001 (TTY: 711), Monday – Friday, 8 a.m. – 6 p.m. Eastern time
Ohio Medicaid members:
1-877-856-5702 (TTY:711), Monday – Friday, 7 a.m. – 8 p.m. EST
Louisiana Medicaid Members:
1-800-448-3810 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m. EST
Standard appeal requests
You have up to 60 days from the initial determination or claim denial date to request an appeal. If it has been more than 60 days, good cause will need to be provided in order to process your request.
If you choose to file a standard appeal by mail or fax, please fill out an appeal form:
File by mail:
Humana Grievances and Appeals
P.O. Box 14546
Lexington, KY 40512-4546
File by fax:
1-800-949-2961
1-855-336-6220 (Illinois Duals members)